Terms and conditions

These terms apply to online orders from Motijheel Cramlington. The ordering platform is provided by Voipos Ltd.

Orders are accepted subject to availability, opening hours, delivery area, minimum order requirements, fees, and the final price shown at checkout. An order is not accepted until the restaurant confirms it. You must provide accurate contact and delivery details and must be reachable if there is a problem with the order.

We may decline an order. An order placed through this website is an offer to buy. It is only accepted when we confirm it, and until then there is no contract between us. We may decline an order for any legitimate reason - for example if the kitchen is at capacity, the delivery address is outside our delivery area, an item has sold out, we cannot safely cater for an allergy or intolerance, or we believe the order is fraudulent, abusive or was placed by mistake. We do not refuse orders on the grounds of race, religion or belief, sex, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy or maternity.

Refunds if we decline an order, or if you cancel one. If we decline an order you have already paid for online, we refund the full amount charged for that order to the same payment method. Refunds are issued promptly; how long one takes to appear depends on your bank or card issuer. If you need to cancel an order you have already paid for, contact us as soon as possible - if we have not started preparing it we will normally cancel it and refund it in full, but once preparation has started freshly prepared food cannot be resold, so we may not be able to refund it. This does not affect your rights where the food is not as described, is not of satisfactory quality, or is not fit for purpose.

Food-allergy information is available on the website, but recipes and ingredients can change and the kitchen handles multiple allergens. Customers with an allergy or intolerance must contact the restaurant before ordering.

For order problems, cancellations, refunds, or complaints, contact us as soon as possible. Nothing in these terms limits your statutory consumer rights. These terms are governed by the law of England and Wales.